Ask us for help

Write to us from inside Ovation with a question, a problem or an idea. A real person reads every message, and we usually reply within a day.

  • About 1 minute

  1. Go to Manage and, under HELP, tap Get help.

    Manage, with Get help under HELP circled, showing 1 unread reply.

  2. Tap Write a message.

    The Help screen, Stuck on something?, with Write a message circled above YOUR MESSAGES, one of them with a new reply.

  3. Under WHAT IS IT ABOUT?, tap Something isn't working, How do I…, My plan or An idea, if one fits.

    Write a Message with the choices Something isn't working, How do I…, My plan and An idea, and How do I… circled.

  4. Under YOUR MESSAGE, tell us what's going on.

    Write a Message with How do I… selected and a question typed under YOUR MESSAGE.

  5. To show us, tap Photo for a photo or a screenshot, or Camera to take one now. You can add up to 4 files, 10 MB each.

    Write a Message with a photo attached under ADD A PHOTO OR A FILE, and Photo circled.

  6. Tap Send message.

    Write a Message ready to send, with the button Send message and 1 file circled.

Good to know

  • We include your app version and phone model, so you don't have to look them up.
  • Our reply comes inside Ovation, under YOUR MESSAGES on the help screen, marked New reply. With notifications allowed, you also get a notification, and a dot appears on Manage.
  • Tap a conversation to read it and reply. A message marked Solved opens again when you reply.
  • A message can be up to 4,000 characters long.
  • If an import doesn't work, tap Send this to us on that screen. It starts a message with your file already attached.

If something goes wrong

  • If Ovation says That didn't send, check your connection and tap Send message again.
  • If a file is over 10 MB, send a screenshot instead.
  • Can't sign in to Ovation? On the sign-in screen, under Trouble signing in?, tap Email us at support@ovation.dance.

Related

Checked on Ovation 1.1.5